Your new company
This global freight forwarder isn’t just about moving goods—they’re all about moving boundaries. With a sharp eye for detail and a passion for problem-solving, they deliver more than shipments; they deliver confidence. Their team thrives on creating smooth, stress-free logistics experiences by combining smart technology, global expertise, and a hands-on approach. From the first mile to the final delivery, they’re committed to making international freight feel effortless, reliable, and always on point.
Your new role
We are looking for a motivated individual with a strong focus on customer service to join our team full-time in the role of Import Air Operator.
- Handling end-to-end operations for key account clients and standard accounts
- Providing the best solution for clients’ movement of freight to mirror their needs and negotiated rates.
- Working within the National Import Team in concordance with company policies and procedures and department SOPs and set KPIs.
- Providing the best solution to move the cargo for the clients
- Checking Pre-Alert docs ensuring all required customs docs are received and correct
- Process final and disbursement invoices once customs entry is complete, staying within KPI
- Arranging deliveries for FCL/LCL/Airfreight consignments for allocated accounts, and “standard” accounts ensuring transport companies have relative paperwork and customs duty is paid before timeslot/delivery
- Providing coverage for team members that are away
- Troubleshooting issues, with agents /shippers/service providers and clients alike.
- Any other duties as directed by management
What you’ll need to succeed
- Min 1-3 years experience in international Freight Forwarding including Import Air Operator
- A great can-do attitude, superior communication and liaising skills coupled with relevant import air freight experience ideally within the international freight forwarding industry
- Import Air Operator experience
- Exposure to industry software and proven excel skills would also assist your application.
- CargoWise One knowledge and experience
- Able to build relationships with clients
- High attention to detail
- Hard working attitude
- A team player
What you’ll get in return
- A brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team.
- Your salary will be highly competitive, and you will be able to own the role at hand.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your resume, or call Thomas Hunter now at 0437 537 710.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion.
Please Note:
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry-level positions.